Making a Claim

 

Car Insurance

For a glass claim, simply phone Co-op Insurance NZ on 0800 369 258 and they will arrange the repair/replacement (no excess applies). A claim form is not usually required.

For other claims relating to your vehicle, download a claim form or pop in to one of our branches and complete one there. We can send your claim form to Co-op Insurance NZ on your behalf or you can send it to them directly claims@coopinsurancenz.co.nz.

If you have any questions about lodging a new claim or if you need to enquire about an existing claim, simply phone Co-op Insurance NZ on 0800 369 258.

Roadside Assistance

To arrange a callout simply phone 0800 369 258 and select the Roadside Assistance option (#3). Your call will immediately be re-directed to the NZ Roadside Assistance callout service.

Please note: Cover must have been in place for 48 hours before you are able to use the callout service.

Your cover includes 3 free callouts per year, but if you need assistance more than 3 times the service can still be provided at your own cost.

GAP Cover

Once you've been advised by your insurance company that your vehicle is a 'total-loss', contact us or Co-op Insurance NZ on 0800 369 258 to lodge your GAP claim.

A claim form will be required as well as the following supporting documents:

  • A copy of your original loan/finance agreement
  • Details of your outstanding loan balance and repayment history
  • A copy of the car insurance claim form (if you are not insured with Co-op Insurance NZ)
  • A copy of the insurance settlement document which shows the amount being paid out for the claim

If you have a First Credit Union loan and your vehicle is insured with Co-op Insurance NZ, we will be able to handle the majority of the claim for you. All you'll need to do is sign the claim form.

Loan Protection Insurance

Contact us to lodge your claim as soon as possible.

claim form will be required as well as documentation to support your claim:

  • Disability claims require signed medical certificates from your doctor confirming the dates off work and the reason why you are unfit for work. Claims should be lodged within 3 months of the date of the disability
  • Trauma claims require a letter from your doctor or surgeon confirming the date of diagnosis/event. Claims should be made within 6 months of the date of the trauma
  • Redundancy claims require a signed copy of your full employment contract, your redundancy letter, as well as your final pay slip. Claims should be made within 3 months of the date of your redundancy
  • Bankruptcy claims require documentation from the court or insolvency department confirming the date you were adjudicated bankrupt. Claims should be made within 3 months of the date of bankruptcy
  • Life claims require a copy of the death certificate with the cause of death noted. Claims should be made within 6 months of the date of death. (First Credit Union will complete the claim on behalf of the deceased once the Estate has provided a copy of the death certificate).

Once we have everything we need and depending on the type of cover you are claiming on, an outcome is normally given within 2 business days.

If you have any questions about lodging a new claim or if you need to enquire about an existing claim, simply contact us.

House & Contents Insurance

Phone Vero on 0800 505 905. Straightforward claims can usually be resolved within 24 hours!

Should you need to complete a claim form you can download this here. Once completed, email the form to newclaims@vero.co.nz. Alternatively, the fastest way to complete a claim is via Vero's online system: https://www.vero.co.nz/claims/how-to-claim#claim-online.

If you have any questions about lodging a new claim or if you need to enquire about an existing claim, simply phone Vero on 0800 505 905.

Funeral Plan Insurance

When a loved one has passed away, contact us to lodge a claim on their behalf.

We require documentation to confirm the death of the insured and can accept any of the following:

  • Medical Certificate of Causes of Death
  • NZ Death Certificate
  • Letter from Funeral Director
  • Letter from Solicitor
  • Death Notice from local newspaper.

We'll also require photo ID from the Nominated Beneficiary as well as details of where to credit the claim funds to.

Once we have received the necessary documents and the claim has been accepted, funds are normally paid within 2 business days.

If you have any questions about lodging a new claim or if you need to enquire about an existing claim, simply contact us.

Life Insurance

OnePath clients: Phone Warren Storm Lifebrokers Limited on 0800 478 676. Alternatively phone OnePath Insurance directly on 0508 464 666.

Sovereign clients: Phone Millenium Insurance Group Ltd on 07 834 4332. They will assist with the claim and make sure the process runs smoothly.

 

Co-op Insurance NZ is the trading name for Credit Union Insurance Limited, an insurer licensed by The Reserve Bank of New Zealand under the Insurance (Prudential Supervision) Act 2010.