Mastercard® Debit Card
With a First Credit Union Mastercard Debit Card you can buy online, over the phone or anywhere Mastercard is accepted while using your own money to pay.
Fees and Charges
Mastercard® Debit Card Fee (every 6 months)
|New or Replacement Card||$15|
Fees, service charges and overseas transaction charges apply. For details of fees applicable to your account please see our Rates and Fees.
Debit Card FAQ's
When will I get my card?
You should receive your card in the mail within five working days. You will also receive another letter with a pre-allocated pin number, which can be changed at any time by visiting your nearest branch.
What happens if I don’t receive my card in the mail?
If you haven’t received your card within five working days please call us.
What happens if when my card expires?
When your card is about to expire, we will send a new one in the mail. It will come ready to use with your current PIN loaded.
Why is there a difference between my available balance and current balance?
When you use Mastercard® contactless technology as a payment method the funds take a little longer to clear from your account therefore the differences in available and current.
What accounts can I link my First Credit Union Mastercard Debit to?
You can link it to any of the following accounts:
- Everyday Account
- Special Purpose Account
- Bill Pay Account
You just need to advise us at the time of ordering your card what account you want it linked to.
- What should I do if I notice transactions on my account that aren’t mine?
How do I dispute a transaction?
If you dispute any transaction, you must notify us in writing within 60 days of date of the transaction.
Once you have notified us of the disputed transaction we will investigate the matter and acknowledge your complaint within five days. Failure to report the incorrect, invalid or unauthorised transaction within 60 days of the date of the transaction will mean we cannot reverse the transaction and you will have to pay for it.
Full Debit Mastercard terms & conditions apply and are available from your local branch. Fees, service charges and overseas transaction charges apply. For details of fees applicable to your account please see our Rates and Fees.
Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated.