Roadside Assistance

A comprehensive breakdown service giving you 24/7 cover, anywhere in New Zealand.

Special features:

  • Battery jumpstart or replacement
  • Replacing a flat tyre with the vehicle's spare
  • Emergency fuel delivery of up to 5 litres
  • Minor emergency repairs
  • Technical advice over the phone
  • 'Locked in key’ recovery or spare key delivery
  • Location/map assistance if you are lost
  • Towing to the nearest repairer (up to $100)

The Cost:

  • $36 per year for Comprehensive Vehicle Policy holders
  • $44.95 per year for Third Party Vehicle Policy holders


Cover includes 3 free callouts per year.

Fuel, parts and any labour costs or towing costs above $100 will be at your own expense.

To arrange a callout simply phone 0800 369 258 and select the Roadside Assistance option. Your call will be redirected to the NZ Roadside Assistance callout service. Note that there is a stand down period of 48 hours before cover commences.

Refer to either the Comprehensive or Third Party policy wordings for full terms, conditions and exclusions.


To find out more visit one of our branches, phone our insurance team on 07 834 4810 or email


Roadside Assistance services are provided by NZ Roadside Assistance (NZRA) directly. Co-op Insurance NZ's obligations are limited to making arrangements for NZRA to provide these services.
Co-op Insurance NZ is the trading name for Credit Union Insurance, an insurer licensed by The Reserve Bank of New Zealand under the Insurance (Prudential Supervision) Act 2010.