Roadside Assistance

A comprehensive breakdown service giving you 24/7 cover, anywhere in New Zealand.

Special features:

  • Battery jumpstart or replacement
  • Replacing a flat tyre with the vehicle's spare
  • Emergency fuel delivery
  • Minor emergency repairs
  • Technical advice over the phone
  • 'Locked in key’ recovery or spare key delivery
  • Location/map assistance if you are lost
  • Towing to the nearest repairer (up to $100)

The Cost:

  • $36 per year for Comprehensive Vehicle Policy holders
  • $44.95 per year for Third Party Vehicle Policy holders

Cover includes 3 free callouts per year. Fuel, parts and any labour costs above $100 will be at your own expense.

To arrange a callout simply phone Credit Union Insurance on 0800 369 258 and select the Roadside Assistance option. Your call will be redirected to the NZ Roadside Assistance callout service. Note that there is a stand down period of 48 hours before cover commences.

Refer to either the Comprehensive or Third Party policy wordings for full terms, conditions and exclusions.


To find out more visit one of our branches, call our insurance team on 07 834 4810 or email


Roadside Assistance benefits are only available to holders of a vehicle insurance policy with Credit Union Insurance Limited (CUIL).
Roadside Assistance services are provided by NZ Roadside Assistance (NZRA) directly. CUIL’s obligations are limited to making arrangements for NZRA to provide these services.